Refunds and cancellation

Cancel a subscription

Open Plans & usage in your workspace and choose Manage billing. Stripe’s billing portal shows the effective cancellation date. Canceling prevents the next renewal and normally leaves access through the period already paid for. You do not have to phone us or explain your reason. Save the confirmation and contact support if the displayed status does not update.

Seven-day first-subscription refund

For new subscription checkouts that disclose and record refund policy 2026-10-05-first-payment-50-v1, request the voluntary first-payment refund within seven days of the successful payment. You must have used no more than 50% of your first month’s subscription source-minute credits. Exactly 50% is within the limit; more than 50% is outside this voluntary offer.

The limits are 150 of 300 minutes on Starter, 450 of 900 on Pro, and 1,200 of 2,400 on Studio. Six-month and annual prepaid plans use the first monthly allowance, not the total credits scheduled over the prepaid term. Trial, referral and separately purchased credits are not added to this allowance or counted as subscription usage.

Usage is checked against server records. Pending jobs must complete or have their reservations released before a decision; they are not treated as unused credits. Continued processing while the request is reviewed counts toward the limit, so stop processing if you want to remain within it. Uploading and metadata checks do not spend processing credits, and released failed-job reservations do not count as consumed credits.

The offer applies to the first subscription payment, not renewals, later subscriptions or credit-pack purchases. It is not a promise of usable clips, views or earnings. The 14-day expiry of free evaluation credits is separate and is not a 14-day money-back offer.

Earlier purchases keep their terms

If your checkout did not disclose and record the new policy version, your original seven-day first-payment offer remains applicable, including allowance use. We do not apply the new 50% restriction retroactively. Your purchase record, not the date you read this page, determines which version applies.

How to request a review

Use Help → Request a refund review in the studio, or email clips-admin@raptormanga.com from your account email with the payment reference. Do not send card details. In-app requests receive a timestamped support record and a server-calculated usage assessment. Email requests are handled by support using their receipt time. A request or an eligibility assessment is not confirmation that Stripe has issued a refund.

A qualifying refund reverses unused subscription allowances from that payment, including unreleased future allowances for a prepaid term, not unrelated purchased credits. Support confirms the refund amount and remaining subscription/cancellation status. Refund settlement time depends on Stripe and your bank.

Billing problems and mandatory rights

Duplicate or incorrect charges, service failures, renewals, credit packs and requests outside the voluntary offer receive a support review. The seven-day and 50% limits do not exclude refunds or other remedies required by applicable law. We do not reject a legitimate billing or service-failure claim solely because credits were used. We explain the decision in your request. Canceling the next renewal remains available independently of that decision. Credit packs currently have no scheduled expiry and remain separate from monthly subscription grants.

Reconciliation and disputes

Verified refunds and disputes reconcile against the matching transaction and allowance. We do not silently deduct unrelated purchased credits. A dispute or payment failure may hold new processing while it is investigated. You may use the remedies available through your bank, payment provider or applicable law.